Terms & Conditions

(1) The lessor ("the Company") shall rent out the rental vehicle ("the Rental Car") to the lessee in accordance with these Rental Terms ("the Terms"). Any matters not stipulated shall be governed by applicable laws or general practices.

(2) The Company may respond to special agreements provided they do not conflict with the spirit of the Terms, laws, or general practices. Special agreements take precedence over the Terms.

(1) The lessee may apply for a reservation by indicating vehicle class, rental start date/time, rental location, rental period, return location, driver, need for child seats or accessories, and other rental conditions, using a method prescribed by the Company.

(2) The Company shall respond within the limits of available Rental Cars. Unless specifically approved, the lessee shall pay the prescribed reservation deposit.

If the lessee wishes to change any Rental Conditions, they must first obtain the consent of the Company.

(1) The lessee or the Company may cancel the reservation.

(2) If more than one hour passes from the reserved start time without a Rental Agreement, the reservation is deemed cancelled.

(3) If the reservation is cancelled due to the lessee's convenience, a cancellation fee applies according to the Company's separately published Cancellation Policy (see the FAQ or Commerce Disclosure pages).

(4) If cancelled due to the Company's convenience, the Company shall refund the deposit.

(5) If cancelled due to reasons beyond both parties' control (accidents, theft, natural disasters, etc.), the Company shall refund the deposit.

Except for cases in Article 4, neither party shall make claims against the other for cancellation or failure to conclude the Rental Agreement.

(1) The lessee may apply through travel agencies or partner companies ("Agents").

(2) Changes or cancellations must be made through the same Agent.

The Company may operate an Ambassador / promo code referral programme. Lessees who use a valid promo code at the time of reservation may receive related discounts, and the corresponding Ambassador may receive a commission. The lessee's legal responsibilities and contractual relationship with the Company shall not be affected by the use of any promo code.

(1) The agreement is concluded when lessee and Company agree on rental conditions per the Terms and price list. Does not apply if no cars are available or lessee/driver falls under Article 8, #1 or #2.

(2) Upon conclusion, the lessee shall pay the rental fee per Article 10, #1.

(3) Per Ministry of Land, Infrastructure, Transport, and Tourism directives, the Company will record the driver's name, address, license type and number in the rental register. The Company may request the driver's license and a copy thereof.

(4) The Company may request supplementary documents and copies.

(5) The Company may request a mobile phone number or other contact details.

(6) The Company may designate the payment method.

Extensions of the rental period must be requested in advance and approved by the Company. Approval depends on whether the vehicle is still available; see Article 22 for related fees.

(1) The Company may refuse if the lessee or driver:

• fails to present a necessary driver's license;
• appears to be under the influence of alcohol;
• is suspected of being under the influence of drugs or stimulants;
• intends to accompany a child under 6 without a child seat;
• is recognised as a member of an organised crime group.

Note: The Company offers infant car seats and booster seats as free rental options — please select these when booking.

(2) The Company may also refuse if: the driver at reservation differs from that at conclusion; there is a record of non-payment; the lessee has previously violated Article 17; the Company deems the situation inappropriate.

(3) If any of the above apply and a reservation exists, it is cancelled and the lessee pays the cancellation fee; the Company refunds the deposit.

(1) The agreement is established when the lessee pays the rental fee and the Company hands over the car. The deposit applies toward the rental fee.

(2) Handover takes place at the time and place specified in Article 2, #1.

(1) The rental fee includes:

• basic fee;
• plan participation;
• special equipment fee;
• one-way fee;
• fuel charge;
• delivery/pick-up fee;
• other fees.

(2) The basic fee is based on the rate filed with the local transportation bureau chief. Rates at reservation time apply even if later revised.

(1) The lessee must obtain prior consent for changes after conclusion.

(2) The Company may refuse changes that interfere with operations.

(1) The Company shall rent out cars inspected per the Road Transport Vehicle Law (Articles 47-2 and 48).

(2) The lessee or driver shall confirm proper maintenance via inspection form.

(3) The Company shall immediately carry out any required maintenance found during inspection.

(4) The lessee or driver shall properly install child seats at their own responsibility.

(1) The Company shall issue a rental certificate upon handover.

(2) The lessee or driver shall carry it during the rental period.

(3) If lost, they shall immediately notify the Company.

(4) The certificate must be returned when the car is returned.

(1) The lessee or driver shall use and store the car with the duty of care of a prudent manager from handover until return.

(2) Toll roads, parking, and other paid services shall be paid directly by the lessee or driver to the service provider.

(3) The lessee agrees the Company may disclose their personal information to service providers for unpaid fees if the license plate and date/time can be specified.

The lessee or driver shall inspect the car before use each day per Article 47-2 of the Road Transport Vehicle Act.

The lessee or driver shall not:

• use the car for a transportation business without approval;
• allow unauthorised drivers;
• sublease the car or use it as collateral;
• forge license plates or modify the car;
• use it for racing or towing without approval;
• violate laws or public order;
• insure the car without approval;
• take the car outside Japan;
• or violate any other terms of use.

(1) If the lessee or driver parks illegally, they must report to police, pay the fine, and bear all related costs (towing, storage, retrieval).

(2) If the Company is notified, it will instruct the lessee to move or retrieve the car. If they do not comply, the Company may retrieve it.

(3) If the rental period is exceeded due to illegal parking, the lessee shall pay additional rental fees.

(4) If the lessee fails to comply, the Company may terminate the rental agreement and demand immediate return.

(5) The Company may provide personal information to police as necessary.

(6) If the Company is ordered to pay a parking fine under Article 51-4 of the Road Traffic Law, the Company will charge the lessee the parking violation-related fees by the specified due date.

(7) If the lessee fails to pay by the due date, the Company may refuse future rentals.

(8) The Company may register the lessee's name, date of birth, and driver's license number in the All Japan Rent-A-Car Association system, and the lessee agrees to this.

(1) The lessee or driver agrees the car may be equipped with GPS, with location and routes recorded. Uses:

• confirming return to the designated location;
• confirming location when necessary;
• anonymised marketing analysis.

(2) The Company may disclose GPS data if required by law or courts.

(1) The lessee or driver agrees the car may have a dash camera. Uses:

• accident verification;
• driving condition confirmation;
• anonymised marketing analysis.

(2) The Company may disclose dashcam data if legally required.

(3) The car may have a vehicle communication system from the manufacturer allowing the manufacturer to obtain vehicle condition data.

(4) The Company may receive and use such vehicle condition information.

(1) The lessee or driver shall return the car to the designated return location by the end of the rental period.

(2) Failure to do so requires the lessee to compensate the Company.

(3) If unable to return due to force majeure, the lessee must contact the Company immediately.

(1) The lessee or driver shall return the car in the presence of the Company's representative, in the same condition as at handover (excluding normal wear and tear).

(2) They must confirm no personal belongings remain inside.

(1) Extension fees comprise the difference in total rental fees for the extended period and, if enrolled in the exemption compensation system, the difference in exemption fees.

(2) If the period is extended without approval, a penalty of ¥100,000 applies in addition to extension fees.

(3) Any unpaid amounts must be paid immediately at return.

(4) If fuel has not been replenished, the lessee must pay a fuel adjustment fee based on distance driven.

(1) If the return location changes with approval, the lessee bears vehicle transport costs.

(2) If returned to an unauthorised location, the penalty is: transport cost × 200%.

(1) If the car is not returned after the rental period, the Company may take legal action and register the incident with the All Japan Rent-a-Car Association.

(2) The Company may confirm the car's whereabouts via GPS or enquiries with the lessee's family, relatives, or workplace.

(3) The lessee bears all recovery and search costs.

(1) The lessee or driver shall stop immediately upon detecting any abnormality, contact the Company, and follow its instructions.

(2) If due to the lessee's or driver's intentional act or negligence, the lessee shall compensate the Company.

(3) If the breakdown existed before the rental, the Company shall offer a replacement.

(4) If no replacement is received or provided, the rental agreement terminates and the Company refunds the remaining rental fee.

(1) If an accident occurs, the lessee or driver shall stop immediately, take all legally required actions, and:

• report to the Company immediately;
• arrange repairs at the Company's designated facility;
• cooperate with investigations and submit required documents;
• obtain the Company's approval before any settlement.

(2) The lessee or driver shall manage and resolve the accident on their own.

(3) The Company shall provide advice and cooperate in resolution.

If the car is stolen or damaged, the lessee or driver shall:

• report to the nearest police station;
• report to the Company immediately;
• cooperate with investigations.

The Company may activate the GPS tracking system to locate the vehicle, in line with Article 18.

(1) If the car becomes unusable due to breakdown, accident, theft, or any cause, the rental agreement terminates.

(2) The lessee bears retrieval and repair costs; the Company does not refund fees (except per #3 and #5).

(3) If due to reasons attributable to neither party, the Company refunds the remaining balance.

(4) Except as outlined, the lessee may not claim damages.

(5) If breakdown is due to reasons not attributable to either party, the Company refunds remaining fees.

(6) Except as outlined, the lessee may not claim damages unless the breakdown was due to the Company's intentional act or gross negligence.

(1) The lessee shall compensate for damage caused during use by the lessee or driver (not applicable to damage caused by reasons not attributable to them).

(2) If liable, the lessee shall compensate or pay business indemnity per the price list.

(3) If the lessee or driver causes damage to a third party or the Company through intentional acts or negligence, they shall compensate.

(1) Insurance or compensation is paid within these limits:

(2) Insurance is not paid if the damage falls under exemption causes in the insurance policy.

(3) If the lessee violates the rental agreement, insurance will not be paid.

(4) Damages not covered by or exceeding insurance limits shall be fully borne by the lessee or driver.

(5) If the Company pays damages that should have been borne by the lessee or driver, they shall reimburse the Company immediately.

(6) Deductible amounts are borne by the lessee or driver; if enrolled in the Deductible Compensation System and the accident is reported, the Company bears the deductible.

(7) Damage from negligence on rough roads, racing, or reckless driving may not be covered.

(1) The Company may terminate the agreement without notice if the lessee or driver violates this agreement and shall request immediate return. The Company refunds the remaining rental fee.

(2) The lessee shall compensate the Company for damages.

(1) The lessee may terminate during use with the Company's consent and payment of the mid-term cancellation fee. The Company refunds the remaining rental fee.

(2) Mid-Term Cancellation Fee = {(Basic Fee for the rental agreement period) − (Basic Fee for the period from start to return)} × 50%.

(1) The Company collects personal information for:

• legal obligations under the Road Transport Law;
• introducing products and services;
• identity verification and eligibility assessment;
• customer surveys for product development;
• statistical aggregation and anonymised analysis.

(2) If the Company collects information for other purposes, it will specify the purpose in advance.

The lessee agrees their personal information (name, date of birth, driver's license number) may be registered in the All Rent-a-Car System for up to seven years in cases of:

• the Company being ordered to pay a parking fine;
• the lessee failing to pay parking violation-related fees;
• the Company deeming the vehicle has not been returned.

This information may be used by the Japan Rent-A-Car Association and member businesses for screening.

If the Company has a monetary obligation to the lessee, the Company may set it off against any monetary obligation the lessee owes to the Company at any time.

The lessee shall pay consumption tax (including local consumption tax) applicable to transactions under this agreement.

If either party fails to fulfill monetary obligations, they shall pay late payment interest at an annual rate of 14.6%.

If there is any discrepancy between the Japanese terms and any translated version, the Japanese version takes precedence.

(1) The Company may separately establish detailed regulations with the same effect.

(2) The Company will post these regulations at its business locations and in brochures.

(1) The Company shall make efforts to provide clear information to the lessee before rental regarding liability, insurance, and procedures in case of breakdown, accident, theft, illegal parking, or delayed return.

(2) The lessee shall make efforts to understand the terms and conditions.

The Company shall present the terms to the lessee by:

• displaying them visibly at business locations;
• posting them on the Company's website;
• or providing them in written form.

The Company may amend these terms. When amended, the Company will notify the lessee of changes, content, and effective date via the Company's website or appropriate means.

The rental agreement and all related acts shall be governed by and construed in accordance with the laws of Japan.

In the event of a dispute, the Osaka Summary Court shall be the agreed jurisdictional court.

These terms and conditions shall come into effect on the date of approval.